Most report errors get solved in under 30 minutes once we understand what went wrong. The AI system logs everything, so we can usually trace the issue to a specific data input or configuration setting. Complex problems involving multiple data sources might take a few hours, but those are rare. We've found that about 85% of generation errors come from date range conflicts or missing data fields—both quick fixes.

Our support team can modify existing report templates or build new ones based on your requirements. You'll work directly with someone who understands financial reporting, not a ticket queue. We usually deliver custom formats within 2-3 business days. If you need something urgently, let us know—we've turned around rush requests in a few hours when businesses had board meetings or regulatory deadlines coming up.

Yes, and this is actually one of our more common support requests. We work with most major accounting platforms used in France and across Europe. The integration process typically takes 1-2 days, depending on your system's API access and data structure. Our team handles the technical setup, tests everything with sample data, then walks you through the connection. You don't need to understand APIs or data mapping—we manage all of that.

The AI learns from feedback, so telling us about poor insights actually improves the system. When clients flag reports that miss the mark, we review the analysis parameters and adjust them. Sometimes the issue is data quality rather than AI interpretation. Our support team can look at your specific reports and suggest adjustments—like changing comparison periods, adding context about your business model, or filtering out irrelevant data. Most clients see noticeable improvement after one or two refinement sessions.

We do one-on-one training sessions via video call or in person at our Limoges office. These typically run 45-60 minutes and cover everything from basic report generation to advanced customization. We also have a library of short tutorial videos for specific features. Most people find they can generate basic reports after 15 minutes of instruction. The more complex analytical features take a bit longer to master, but our support team is always available when questions come up during actual use.

We prioritize based on business impact. If your month-end reporting is blocked or you're dealing with a compliance deadline, we respond immediately—usually within 15 minutes during business hours. For less urgent questions about features or optimization, you'll typically hear back within 2-4 hours. After-hours emergencies get handled through our on-call system. We understand that financial reporting doesn't always happen during standard work hours, especially around closing periods.